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Jon@castrac.com;kwood@castrac.com
Date Posted: 11/4/2017 11:10:58 AM
Job Title: Customer Support Representative
Location: Rensselaer
Summary: Position Specifics:

This is NOT an entry level position.  Prior Agricultural Dealership Experience is Required.

Department:  Aftermarket
Reports to:    Aftermarket Manager
Supervises:   None
Purpose:
Builds customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience. 
 
 
 
Department: Aftermarket
Reports To: Aftermarket Manager
Supervises: None
Job Function:

Responsibilities:

  • Markets parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions
  • Performs follow-up calls at customer locations on complete goods and major parts and service
  • Addresses customer concerns and resolves problems effectively and satisfactorily
  • Profiles customer’s machines, vehicles and demographic information   
  • Participates in product presentations at customer clinics, pre-Expo Meetings, John Deere Days and meetings held outside the dealership
  • Assists the Sales department with after sales calls to ensure equipment operates to the customer’s satisfaction
  • Provides limited technical support where applicable

Job Essential Duties:

Skills & Qualifications:

Experience, Education, Skills and Knowledge:

  • 3+ years experience in an agricultural or turf related role with involvement in dealership departments such as sales, parts, service, training or other related work
  • Excellent customer relationship skills
  • Ability to write and speak effectively to individuals and groups
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • High School Diploma or equivalent experience



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