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Jon@castrac.com;kwood@castrac.com
Date Posted: Nov 4, 2017
Job Title: Aftermarket Manager
Location: Rensselaer
Summary:
Department: Aftermarket
Reports To: General Manager
Supervises: Parts Managers, Service Managers, Customer Support Representatives
Job Function:

.Leads the organization’s Aftermarket business efforts in alignment with the organization’s financial and operational objectives to maximize profitability.  Attracts, retains, and effectively engages department personnel.
 

Job Essential Duties:

  • Develops and implements the Aftermarket Strategic Business Plan for the organization
  • Develops and maintains effective Parts and Service Department processes to ensure internal and external customer satisfaction
  • Creates and monitors annual Parts and Service Department goals and budget in alignment with the organization’s financial and operational objectives
  • Develops and executes Parts and Service Department marketing plan and monitors to ensure achievement of established goals
  • Manages the organization’s Customer Satisfaction Program
  • Develops and implements the Parts and Service Department employee compensation plans
  • Manages recruiting, staffing and employee development activities for employees reporting to this position

Skills & Qualifications:

  • 1+ years experience managing Service or Parts Department operations 
  • 3+ years experience working in Service and Parts Department operations
  • Ability to use standard desktop load applications such as Microsoft Office and internet applications
  • Familiar with John Deere and competitive products
  • Ability to write and speak effectively to individuals and groups
  • Ability to analyze and interpret internal reports
  • Excellent understanding of financial principles relative to Parts and Service Department operations
  • Associates degree or equivalent experience required; bachelors degree preferred



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